Bembien ships worldwide:
Free ground shipping on all orders within the U.S.
Expedited shipping available within the U.S. for an additional cost
$35 flat fee on all international orders.
All U.S. orders are shipped via USPS and all international orders are shipped via FedEx.
International customers are responsible for all duty and taxes associated with the importation of merchandise.
We do not ship to Military/APO/FPO addresses.
PROCESSING AND TIMING
We want you to receive your new bag as quickly as possible! You will receive an email containing your tracking information once your order ships out.
Timing for Ground Shipping within U.S:
It typically takes 1-3 business days to process your order. If you place your order during the weekend or on a holiday, we'll start processing your order on the following business day. Once processed, orders are shipped at 3pm Monday - Friday from our Brooklyn, New York headquarters.
Timing for Expedited Shipping within U.S:
If you place an expedited order before noon EST, you can expect your order to be shipped that same day. If your order is placed after noon EST, your order will be shipped the following business day. Orders placed during the weekend or on a holiday will be shipped the following business day.
Timing for International Orders:
It typically takes 1-3 business days to process your order. If you place your order during the weekend or on a holiday, we'll start processing your order on the following business day. Once processed, orders are shipped at 3pm Monday - Friday from our Brooklyn, New York headquarters. Please note: International orders are subject to be to flagged in customs for collection of duties and tax on imports. In this scenario, shipping time can be significantly delayed and in some cases the customer is required to retrieve their package from the customs office.
We accept un-used items purchased from Bembien.com within 30 days from the date of purchase on all domestic orders.
International orders are not eligible for returns.
Please send all return items to:
35 Noble Street
Brooklyn, NY, 11222
It may take up to 1-2 weeks for us to receive your shipment. Once we receive your return, please allow up to 5 business days for us to process your return. Once your return has been processed, you will receive a notification email that your refund has been processed & issued. Any shipping charges applied to the order will not be refunded.
STILL HAVE QUESTIONS?
Contact us at firstname.lastname@example.org