SHIPPING

Bembien ships worldwide:

  • Free ground shipping on all orders within the U.S. 

  • $35 flat fee on all international orders.  

Please note, international customers are responsible for all duty and taxes associated with the importation of the merchandise.

We do not ship to Military/APO/FPO addresses.

PROCESSING AND TIMING

We want you to receive your new bag as quickly as possible!

It typically takes 1-3 business days to process your order. During high volume times this may be extended. If you place your order during the weekend or on a holiday, we'll start processing your order on the following business day.

Once processed, orders are shipped at 3pm Monday - Friday from our Brooklyn, New York headquarters.

If you place an expedited order before noon EST, you can expect your order to be shipped that same day. If your order is place after noon EST, your order will be shipped the following business day.

You will receive a shipping confirmation email once your order ships out!

Please note: international orders are subject to be to flagged in customs for collection of duties and tax on imports. In this scenario, shipping time can be significantly delayed and in some cases the customer is required to retrieve their package from the customs office.

RETURNS

We accept un-used items purchased from Bembien.com within 30 days from the date of purchase on all domestic orders. 

International orders are not eligible for returns.

Please send all return items to:

Bembien Returns
35 Noble Street
Brooklyn, NY, 11222

REFUND

It may take up to 1-2 weeks for us to receive your shipment. Once we receive your return, please allow up to 5 business days for us to process your return. Once your return has been processed, you will receive a notification email that your refund has been processed & issued. Any shipping charges applied to the order will not be refunded. 

STILL HAVE QUESTIONS?

Contact us at customerservice@bembien.com