Bembien ships worldwide:
- Free ground shipping on all U.S. and Canada orders
- $35 flat fee on all International orders.
Please note, International customers are responsible for all duty and taxes associated with the importation of the merchandise.
We do not ship to Military/APO/FPO addresses.
PROCESSING AND TIMING
We will do everything we can to make sure you get your order as quickly as possible. Orders typically require 3-4 business days to process and ship. During high volume times, this can be extended. If you place your order during the weekend or on a holiday, we'll start processing your order on the following business day. All orders ship out from our Brooklyn, New York headquarters. You should receive a shipping confirmation email with tracking once your order ships out.
International Orders are subject to be flagged in customs for collection of duties and tax on imports. In this scenario, shipping time can be significantly delayed and in some cases the customer is required to retrieve their package from the customs office.
We accept un-used items purchased from Bembien.com within 30 days from the date of purchase on all domestic orders.
International orders are not eligible for returns.
Please send all return items to:
8-03 43rd Avenue
Long Island City, NY, 11101
It may take up to 1-2 weeks for us to receive your shipment. Once we receive your return, please allow up to 5 business days for us to process your return. Once your return has been processed, you will receive a notification email that your refund has been processed & issued. Any shipping charges applied to the order will not be refunded.
STILL HAVE QUESTIONS?
Contact us at firstname.lastname@example.org